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Frequently Asked Questions



New to Escape Rooms? Not sure how they work? Not to worry! The following Frequently Asked Questions should hopefully tell you everything you need to know!

What are your COVID-19 safety procedures?
We have been working really hard behind the scenes and will have a whole range of COVID-19 safety procedures in place when we re-open. For more information, and to view the full list of COVID-19 safety procedures, please Click Here.
What is an Escape Room?
Imagine being locked in a room with a group of family or friends and having to solve a series of challenges and puzzles to escape. That's the escape room concept in a nutshell! You play in groups of 2-8 and have 60 minutes to escape ... otherwise you'll be locked in forever! You'll enjoy your moviESCAPE experience so much you'll want to come back again and again ... unless you don't get out of course!
Are the rooms dark?
The Haunted House does get dark at times, but it's all part of the experience! SAWtopsy is dimly lit but never completely dark. Merlin's Magic Academy is dimly lit in areas but candles (though sadly not real ones!) are provided. Escape the Meth Lab is brightly lit. The Sherlock Holmes Mystery is dimly lit in areas for effect, but a lantern is provided. Please speak to your game host upon arrival as every game can be tailored to suit you.
Are the rooms cold?
All rooms are approximately the same temperature as the lobby. Due to the nature of Welkin Mill, not much sunlight penetrates. This means it is nice and cool in the summer but in winter you may wish to bring a jacket as you might be slightly chilly. Rooms will be heated if they are excessively cold.
Are the rooms scary?
The Haunted House game does feature jump scares and special effects. SAWtopsy is a gory and ominous room but does not feature any jump scares. None of our other rooms are designed to be scary, although some may feature realistic animal/insect props. Please speak to your game host upon arrival as every game is tailored to you.
Do I have to know about Harry Potter/Breaking Bad/etc?
Not at all! All our rooms are designed so that they can be played with no prior knowledge of any material. Fans of the different film and TV genres may pick up on some of the subtle references we've included though.
Are the rooms licensed/official?
We are a completely independent company and are not affiliated with any content owner or brand. This includes but is not limited to Harry Potter/Wizarding World/Warner Brothers/J K Rowling, The Worst Witch, Breaking Bad/High Bridge Entertainment, the SAW movie franchise/Lionsgate.
Are the rooms difficult? Do I need to be a genius?
Absolutely not! Our game hosts will provide as much or as little help as you like - this is your game. Every room can be played by escape room experts or complete novices, although as our hardest game, we would suggest that you leave The Sherlock Holmes Mystery until last!
How long are the games?
You are given a maximum of 60 minutes in the room, however you may escape in less than the designated time. Your time spent at the venue will be slightly longer due to a briefing prior to the game, and photo opportunity afterwards.
What happens at the end of the hour?
You'll be locked inside the room for all eternity of course! Not really! There's probably another group coming in after you. Depending on how far you got, our game host may offer to show you the remaining steps that you would have needed to complete. This is entirely optional but we might not always be able to offer this if we're running short on time.
Is moviESCAPE suitable for kids?
We don't impose age restrictions on our rooms but suggest that children under the age of 12 only play at the parent or guardian's discretion. We wouldn't suggest the SAWtopsy or Escape the Meth Lab games for children due to the theme of the room. Likewise we wouldn't suggest the Haunted House for children who are easily scared (or adults of a nervous disposition!) All children under the age of 16 must be accompanied by an adult over the age of 18.
Why is moviESCAPE different to other Escape Rooms?
The escape room concept of locking a group of people in a room and challenging them to use their wits, dexterity and intelligence to discover the secret of the room, and use that secret to escape from it, remains quite a new form of interactive entertainment, and an increasingly popular one. The moviESCAPE creators played a few and enjoyed them but never the less felt that there was something lacking, something that would give free rein not just to your intellect but also your imagination. They set out to blend the challenge of an escape room with the ambience of the movies. So now the vision of moviESCAPE has become a reality and offers a host of features which put you, quite literally, in the picture. So we invite you to experience our very own unique brand of ......... MOVIESCAPISM!!!
Can I take coats & bags in the rooms?
There is a designated space in each room for personal property. We do not have lockers or a cloakroom. Personal items must not be left in the lobby. DUE TO COVID-19 - PLEASE LEAVE ALL PERSONAL PROPERTY IN YOUR CAR WHEREVER POSSIBLE.
Can I take food & drink into the rooms?
Food is not permitted to be consumed within our escape rooms. You can take a drink in a sealed container but please be careful not to spill it - our movie sets are delicate!
Do you have food & drink available on site? Is there a cafe?
There is no cafe on site. We have a fresh bean coffee machine (£1.50) and a snack vending machine selling confectionary/crisps/soft drinks.
Can kids go in unaccompanied?
All children under the age of 16 must be accompanied by an adult over the age of 18. The adult does not have to enter the escape room, but if they choose to do so, they must be included in the number of players that are booked.
Is there a waiting area?
We have a small lobby/reception area but this can get crowded at peak times. DUE TO COVID-19 WE WILL UNFORTUNATELY NOT BE ABKE TO OFFER WAITING AREA FACILITIES.
Do you have a car park?
There is a free car park directly outside Welkin Mill. Please note that this car park is not owned by moviESCAPE and no responsibility is taken for vehicles or personal property while parked. If the car park is full, there is often parking space available on Welkin Road.
Who are Escape Rooms for?
Absolutely anyone! We have hosted families ranging from newborn babies to grandparents, groups of teenagers, work colleagues, first dates, and every other combination of players you can think of.
Is moviESCAPE safe?
Very! We've taken every possible precaution to make our experiences as safe as possible. You are never physically restrained and all doors are fitted with an emergency release button. Due to the locking mechanisms we use, in the event of a power failure, all doors will release. Audio and video monitoring takes place throughout all escape rooms for your safety. We have a full fire detection and warning system installed and regularly tested.
Can I play if I’m pregnant?
Some of our rooms do require reaching down low/up high but there is no requirement for every member of the group to participate in this. If you are of a nervous disposition we would not recommend the Haunted House game. Otherwise our experiences are completely suitable for pregnant people. Please contact us if you require any further information.
Which moviESCAPE game should I start with?
All our rooms are of a similar difficulty, except The Sherlock Holmes Mystery, so we would advise leaving that until last, unless you are an Escape Room pro! Merlin's Magic Academy, Santa's Cabin and Haunted House are all good entry level rooms.
How many people are allowed in the rooms?
Haunted House, SAWtopsy, Escape the Meth Lab, Merlin's Magic Academy and The Sherlock Holmes Mystery can each accommodate 8 players. Santa's Cabin can accommodate 6 players.
Can I play if I’m claustrophobic?
We've taken every possible precaution to make our experiences as safe as possible. You are never physically restrained and all doors are fitted with an emergency release button. Due to the locking mechanisms we use, in the event of a power failure, all doors will release. Please contact us if you require any further information.
Do I play with strangers?
No! We never mix groups. It's only you and the other members of your group in the room.
Do I need to bring anything with me?
Only yourself and your best puzzle solving mind! Please do NOT bring your own torches, pens/paper etc. These are not required, any tools that you need are provided in the room.
What should I wear? Is there a dress code?
We recommend comfortable clothing and footwear. Costumes are optional!
What if I need the toilet?
All doors are fitted with a release button to allow you to exit at any point if you wish. We suggest that you don't though - it can break the illusion!
Are the rooms really locked?
No. All doors are fitted with a release button to allow you to exit at any point if you wish. We suggest that you don't though - it can break the illusion!
Can I change/cancel a booking?
We are happy to arrange a reschedule or refund provided that a minimum of 48 hours notice is provided.
Can I buy a Gift Voucher?
Absolutely! Imagine how excited someone would be receiving a moviESCAPE gift voucher?! Well you can make that happen! Click Here for more information .
Are your games wheelchair accessible?
Disability Access Statement
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