Terms and Conditions
1. These Terms
1.1 These are the terms and conditions on which you join us on an Escape Room Game Experience or Group or Corporate package including “Meet & Play” and “Learn & Play” programmes. Together these are known as the “Experience”. moviESCAPE ltd reserves the right to alter or vary any aspect of these terms and conditions including any content of our website at any time and at our sole discretion.
1.2 You must read these terms in full before placing a booking with us. The terms describe who we are, how to contact us, information about the Experience, how the contract may be changed or ended and other important details.
1.3 Please note that if you are making the booking on behalf of others, you will be classified as the “Lead Participant”. The Lead Participant must be aged 18 or over at the time of placing the booking. The Lead Participant is responsible for ensuring that we receive full payment of the total booking price. It is the responsibility of the Lead Participant to ensure that all additional players agree to be bound by these terms and conditions and receive all relevant information relating to the booking and the Experience. moviESCAPE ltd cannot accept any responsibility if additional players in your group are unable to participate in the Experience as a result of the Lead Participant failing to make them aware of the full contents of these terms prior to booking. You must ensure that all information provided to us during the course of making a booking is true and accurate.
2. Who we are and how to contact us
2.1 We are moviESCAPE ltd, a company registered in England and Wales. Our registration number is 10730980 and our VAT number is 337358972.
Our registered office is at moviESCAPE, Ground Floor, Welkin Mill, Welkin Road, Stockport, SK6 2BH.
2.2 You can contact us by any method detailed on the ‘Contact’ page of our website (www.moviescape.co.uk) or by emailing firstname.lastname@example.org or telephoning 0161 494 2852.
2.3 We may contact you by telephoning a contact number that you have provided to us or by writing to you at any email address that you have provided to us. Please note that all of our telephone calls (incoming and outgoing) may be recorded for the purposes of quality monitoring, staff training and to confirm details of our conversation. When we use the term “Writing” we refer primarily to electronic mail (email) rather than postal mail.
3. Our contract with you
3.1 For online bookings our acceptance of your booking will take place when your payment has been processed successfully and you reach the booking confirmation page of our website, at which time a booking reference will be provided to you. If you are booking in person or over the telephone, likewise our acceptance of your booking will take place when your payment has been successfully processed and a booking reference has been provided to you. An email confirmation will be sent to you if you have provided us with a valid email address. If you are booking in person, a paper booking receipt may be issued to you as an alternative. At this time, a contract will come into existence between you and us. Upon receipt of your email confirmation, if you believe that any details are incorrect you must advise us immediately.
3.2 If we are unable to accept your booking, for example because of limited capacity or other circumstances, we will inform you of this by telephone or in writing and will not charge your payment method. If you have already been charged, a full refund will be issued to your original payment method. We will not be liable for any additional expenses incurred on your part if we are unable to accept your booking. We reserve the right to decline to accept any booking at our sole discretion.
3.3 You must quote your booking reference when contacting us about your booking and upon arrival at our venue.
4. Your experience
4.1 We will deliver the Experience to you on the date specified in the confirmation email and/or on your paper booking receipt.
4.2 Before participation in the Experience, all participants will be required to complete a venue check in form, providing contact information and agreement to player rules and safety information. The contact information provided will not be used for marketing purposes without your prior consent, but will be used to send you a one off follow up message including a team photograph upon completion of the Experience. During the course of the COVID-19 pandemic, information that you provide to us may be shared with NHS Test & Trace or other public sector bodies where we are required to do so by applicable laws. Any participant who declines to complete the venue check in form in full will not be permitted to participate in the Experience and no refunds will be issued in this instance. If your group includes minors under the age of 16, an adult (aged 18 or over) in the group must complete the venue check in form on their behalf, and by doing so, they confirm that they have the consent of the appropriate parent or legal guardian.
4.3 Prior to the start of the Experience, all participants must receive a briefing delivered via video or verbally by a member of staff. All participants must be present for this briefing and must pay full attention at all times. Important safety information is delivered as part of this briefing.
4.4 It is the responsibility of the Lead Participant to contact us prior to booking to discuss the suitability of the Experience for participants with any health conditions, mental or physical disability or impairment. All participants must be in a fit state to participate in the Experience. Participants who are judged by our staff to be intoxicated or under the influence of any psychoactive substance will not be admitted. We reserve the right to refuse entry to any person at our sole discretion, if we judge that granting admission to that individual may endanger the safety or welfare of any other person or our property. Your ticket is a revocable license and may be taken and admission refused upon refund of purchase price. No refunds will be given in the instance that admission to one or more participants is refused by us.
4.5 Any participant under the age of 16 must be accompanied by an adult aged 18 or over (the Responsible Adult), who has the authority to agree to the player rules and safety information on their behalf. The Responsible Adult must remain on the premises for the full duration of the Experience, although they do not have to take part in the Experience and may choose to wait in the reception area. Should the Responsible Adult choose to take part in the Experience, they must be included in the total number of participants booked and paid for, and the total group size must not exceed the maximum capacity for the relevant Experience.
4.6 All participants must arrive at the venue prior to the start time stated on your booking confirmation. We suggest that you arrive 15 minutes early to ensure that you are able to begin the Experience promptly. If you do not arrive on time, we reserve the right to reduce the duration of your Experience or cancel your booking entirely, with no refund being issued in this instance. Should some, but not all participants arrive late for a booking, or fail to arrive at all, the Experience will not be extended past the original scheduled end time, and no refunds will be issued.
4.7 Dogs and other animals are not permitted on site, except for registered assistance animals for people with a disability.
4.8 Some images displayed on our website or promotional material are representative of this type of attraction and there is no guarantee that characters, props or attractions will be present.
4.9 We reserve the right to withdraw any attraction and substitute for an attraction of equal value without any prior notice.
4.10 There are certain inherent risks associated with the Experience. These risks include, but are not limited to bodily injuries and/or mental stress or anxiety resulting from physical exertion; climbing or crawling; moving or lifting objects of no more than 20kg; confinement in a small space; deadline-driven objectives; and potential failure to complete all tasks and escape the room within the 60-minute game time. All participants may experience intense audio and lighting effects, odour effects, uneven flooring, extreme low visibility, strobe lighting, fog/damp/wet conditions and jump scares. You should consult a medical professional before playing if you are pregnant, have claustrophobia, or are prone to seizures, heart or respiratory problems.
5. Your right to cancel or change your booking
5.1 If you wish to cancel or change any part of your booking with us after your booking confirmation has been received you must notify us in writing no later than 48 hours before your Experience is due to commence. All contact must be made by the Lead Participant. We are unable to discuss details of the booking with any other party.
5.2 No changes to bookings will be accepted within 48 hours of the start time indicated on your booking confirmation.
5.3 We reserve the right, at our sole discretion, to charge an administration fee of £10.00, or 10% of the booking total, whichever is greater, for repeated requests to change a booking. This is in addition to any additional rate changes or extra costs incurred by ourselves or our suppliers as a result of the change to your booking.
5.4 Where we are unable to assist with a requested change to your booking and you do not wish to proceed with the original booking, we will treat this as a cancellation made by you.
5.5 A cancellation fee of 100% of the booking total will be incurred for all cancellations made within 48 hours of the scheduled start time. A refund may be issued at our sole discretion for cancellations made prior to 48 hours of the scheduled start time.
5.6 Please refer to separate terms and conditions for bookings relating to corporate events and private parties. We reserve the right to deduct a suitable amount from any refund to cover any costs we have reasonably incurred in preparing to fulfil your booking.
6. Our right to cancel or change your booking
6.1 In certain circumstances, we may need to cancel your Experience. If we need to do so, we will use reasonable endeavours to contact you as soon as possible. You may reschedule your Experience without cost for another available date within one calendar month of the original scheduled Experience date without cost, providing that your booking can be accommodated at the new requested date and time.
6.2 We may make changes to the Experience such as it differs from that as advertised at the time your booking was placed. If the changes we make are significant, we will use reasonable endeavours to contact you as soon as possible. Should you not wish to proceed with the amended booking you may reschedule your Experience without cost for another available date within one calendar month of the original scheduled Experience date without cost, providing that your booking can be accommodated at the new requested date and time.
6.3 In the circumstances set out in 6.3.1 to 6.3.6 we may cancel this agreement and no refund will be issued.
6.3.1 You or any participant declines to complete the Venue Check In Form in full.
6.3.2 You or any participant fails to pay full attention to the safety briefing prior to the start of the Experience.
6.3.3 The entire group fails to arrive at the venue prior to the scheduled start time detailed on the booking confirmation.
6.3.4 You or any participant is judged by our staff to be intoxicated or under the influence of any psychoactive substances.
6.3.5 In the opinion of a member of our staff, we judge that granting admission to you or any participant may endanger the safety or welfare of any other person or our property.
6.3.6 You or any participant does not participate in the experience in accordance with the safety guidelines, player rules or any other instructions from our staff provided to you prior to or during the course of the experience.
6.4 Very rarely we may be forced by “force majeure” or “Act of God” to change or terminate your booking arrangements. In this regrettable incidence we will be unable to issue any refunds, pay you compensation or meet any costs or expenses incurred by you as a result.
6.5 In the event that we are forced to make a significant change or cancel your booking, we may issue a full refund to cover the original purchase price or offer a rescheduled date (where available) without charge.
7. To cancel your booking
7.1 To Inform us that you would like to cancel your booking, please contact us using the details provided on our website www.moviescape.co.uk.
8. If there is a problem with the Experience
8.1 We are under a legal duty to provide the Experience to you in conformity with this contract. Nothing in these terms will affect your legal rights.
8.2 Should we deliver the Experience in a way which is significantly different from that as advertised when you booked, or during your participation the Experience is subject to significant technical faults (such that you are prevented from being able to complete the Experience, or your Experience is significantly impaired) you may ask to participate in the Experience again on a different date or request a refund.
9. Price and Payment
9.1 The price of your booking (inclusive of VAT unless otherwise stated) will be as indicated on the booking and payment pages of our website at the time that you place your booking.
9.2 All prices are correct at the time of publishing. However, we reserve the right to amend prices without prior notice. To the extent that we do amend the price, any bookings placed prior to this amendment will be unaffected, unless you later wish to make changes to the booking, in which case you will be charged at the most recent rates.
9.3 Should you bring less players to the Experience than you have booked and paid for, the price difference will not be refunded.
9.4 Should you bring more players to the Experience than you have booked and paid for, the price difference may be settled on arrival, provided that the total group size is within the maximum limit for the relevant Experience.
9.5 No product or service sold by us may be resold. Customers shall not resell the product or service in whole or part.
9.6 The Lead Participant takes responsibility for all items of property belonging to us or any other party which are stolen, damaged or lost by any participant in your group. All damaged items must be paid for and will be charged to the Lead Participant. Toilets and sanitary facilities are provided in the signposted locations within the venue. As part of the theming of the attraction, there are various items of prop sanitaryware within the Experience which are for decorative purposes only. A cleaning fee will be payable by the Lead Participant for the soiling of any props or rooms by any participant within your group.
10.1 Should you wish to take advantage of an offer, discount or promotion, you must ensure that you follow all specific terms and conditions relating to that offer, discount or promotion.
10.2 Discounts may be provided from time to time for employees of certain organisations, members of various clubs or societies, or members of certain occupations. A valid ID card or proof of membership/employment must be shown on arrival to take advantage of these discounts. The holder of the ID card or proof of membership/employment must be present at the venue and must participate in the Experience.
11. Loss or damage
11.1 We shall be responsible to you for loss or damage which you suffer that is foreseeable. However, we shall not be responsible for loss or damage which is not foreseeable. Loss or damage is foreseeable if it is obvious that it will happen, or we both knew that there was a possibility that it might happen at the time you made your booking.
11.2 Subject to clause 11.1 our total liability to you, howsoever arising under or in connection with the contract, shall be limited to 100% of price paid or payable by you under the contract.
11.3 We do not accept any responsibility for your personal belongings at any time while on our premises. Use of our lockers and/or phone chargers is at the participant’s own risk.
11.4 You are responsible for your own personal safety while on our premises. We do not accept responsibility for any accidents as a result of inappropriate, irresponsible or wilfully reckless conduct from you or any participant in your group. Likewise we do not accept any responsibility for accidents which occur as a result of items of property that you or any participant in your group have broken, misused or left in a way in which injury can occur.
12. Personal Information
12.2 We may provide your information to NHS Test & Trace or any other government body where we are required to do so.
13. Other Important Terms
13.1 We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
13.2 This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
13.3 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
13.4 Force Majeure, except where otherwise specified in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is affected by reason of circumstances amounting to Force Majeure. In these booking conditions ‘Force Majeure’ means any event which we or the supplier of the services in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riots, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and similar events beyond our control may constitute Force Majeure.
13.5 If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
13.6 Your statutory rights are not affected by any content of these terms and conditions.
13.7 These terms shall be construed broadly to provide a release and waiver to the maximum extent permissible under applicable laws of the United Kingdom.
14.1We have taken all necessary precautions to prevent the spread of Covid-19 within our venue. Our player rules have been updated to take into account Social Distancing and hygiene measures. You must comply with all instructions from our staff at all times. For full information please see the Covid-19 page of our website.
14.2 If you, or anyone in your household displays any of the official UK Government listed symptoms of Covid-19 then you must not attend our venue. Please contact us for assistance. If you display any of the official UK Government listed symptoms of Covid-19 while on site you, and the remainder of your group, will be asked to leave immediately.
14.3 Government guidelines on controlling the spread of Covid-19 are constantly changing. We strongly advise that you keep up to date with the latest regulations. We reserve the right to cancel your booking without a refund if we believe allowing it to proceed would result in a breach of Government guidelines.
15.1 CCTV monitoring and recording (including audio) takes place on our premises 24 hours a day. By entering the premises you are agreeing to be recorded.
15.2 While participating in the Experience, you will be monitored by video feed and motion or still photographs may be captured.
15.3 At the end of the Experience, you may be offered the opportunity for a photograph of you and your group to be taken.
15.4 You, and all participants within your group, agree that your photo, video or film likeness may be used for any legitimate purpose that our employees, representatives or agents determine to be conducive to marketing this business.
15.5 You, or any participant in your group, must not take photographs inside any of the escape rooms. Any participant found to be taking photographs will be asked to delete them from their device and may be asked to leave the premises.
16. Gift vouchers
16.1 All gift voucher purchases are non refundable.
16.2 All gift vouchers are valid for a period of 12 months from date of issue. A further 12 months may be added to the validity period of the voucher upon payment of an administration fee of £10.00. Extensions must be requested in writing and payment of the administration fee must be received before the extension will be granted.
16.3 Gift vouchers have no cash value and we cannot accept any responsibility for lost or stolen vouchers. Please treat your voucher code like a PIN number as any party who has access to this code will be able to redeem the voucher.
17.1 These terms and conditions are our "General Terms" and they apply to every "Competition" that we administer.
17.2 Each Competition will also have its own specific terms and conditions explaining how to enter, what the opening/closing dates are, what the Competition winner’s prize will be etc. The "Specific Terms" will be published in the same location as details on how to enter the competition. You should always read these General Terms together with the Specific Terms. If any Specific Terms conflict with these General Terms, the Specific Terms will take precedence.
17.3 By entering any Competition you are accepting that you will be legally bound by these General Terms and the applicable Specific Terms.
17.4 The promoter of competitions will moviESCAPE LTD, whose registered details are given above, unless specified otherwise in the Specific Terms.
17.5 Unless we impose a particular age limit for a Competition, they are open to all persons aged 18 and over who are residents in the United Kingdom.
17.6 Certain Competitions may have additional eligibility requirements. All eligibility requirements will be detailed in the applicable Specific Terms. Whether any eligibility requirement has or has not been met is always at our sole discretion and we may require evidence or confirmation from entrants before awarding prizes.
17.7 Our employees and their immediate families (and the employees of any third party sponsors, prize providers or their immediate families) may not enter any Competition.
17.8 The entry methods are as specified in the Specific Terms. We reserve the right to reject any entries that are incomplete, incomprehensible, damaged or otherwise deficient. We also reserve the right to reject entries that are unlawful, indecent, racist, inflammatory, defamatory or which we consider to be otherwise harmful. We accept no responsibility for any late, lost or misdirected entries including but not limited to texts, calls or emails not received due to technical disruptions, network congestion, loss in service of online entry mechanisms, computer error in transit or any other reason.
17.9 Proof of posting of any postal entry is not proof of receipt. We are unable to enter into correspondence with entrants who experience difficulties with entering online. The use of any automated entry software or any other mechanical or electronic means that permits any person to enter any Competition repeatedly is prohibited. Entrants must enter Competitions using their legal name only. We reserve the right to disqualify any entrant who uses multiple names and to require them to return any prize they may have won.
17.10 Unless otherwise permitted pursuant to the applicable Specific Terms, no person may enter any Competition more than once and persons may not enter or participate as part of a syndicate or on behalf of any other person, syndicate, group, society or company. If we suspect that an individual has set up a fake email address and/or social media page to circumvent this rule, we reserve the right to disqualify all entries that we reasonably believe were generated by that individual.
17.11 If an entrant is found to be in breach of any of the terms and conditions of a Competition we may enforce our right to disqualify that person and require the return or reimbursement to us of any prize even where a prize has been awarded and/or provided. We also reserve the right to disqualify an entrant, or to refuse or withdraw a Prize, if an entrant or a winner conducts themselves in a manner that we reasonably regard as inappropriate, offensive or unlawful.
17.12 We reserve the right to replace the stated prize with a prize that we consider to be of broadly equivalent value. We offer no cash alternative and prize winners must accept prizes in the form offered. Where a prize is won by a person younger than 18, we reserve the right to award the prize to the prize winner's parent or guardian on behalf of the prize winner.
17.13 Winners will be notified that they have won a prize within twenty eight (28) days of the closing date of the Competition by email and/or telephone.
17.14 We reserve the right to request proof of a prize winner's identity in the form of a passport or driver’s licence and proof of address in the form of a utility bill. If proof of address or identity is not provided or is not judged by us to be satisfactory, we may select a different winner.
17.15 All prizes are subject to availability, non-transferable and non-exchangeable. Winners will forfeit any element of their prize that they do not accept or redeem it during the time period stated in the Specific Terms.
17.16 Any tax or other charges payable as a result of a prize being awarded or received will be the responsibility of the winner. Winners should seek independent financial advice prior to accepting a prize if this is a concern.
17.17 Where the prize for any of our Competitions involve the winner's attendance at (or tickets to) an event, the prize winner acknowledges that we are not liable or responsible if any part of the event is cancelled, varied or rescheduled for any reason. If this means that the winner (and/or any accompanying guests) cannot attend the relevant event, we shall be under no obligation to provide any cash or alternative tickets.
17.18 All prizes must be claimed within seven (7) days of our notification of winning unless otherwise stated in the Specific Terms.
17.20 We may vary the terms of, or terminate, a Competition at any time at our absolute discretion. Termination or variation of a competition is without liability to any contestant or other person. We will not award the prize if the Competition is terminated.
17.21 All our decisions relating to the Competition and/or redemption of the prizes are final. No discussions or correspondence will be entered into.